Contact us

To access Mapsted's technical support, please reach out to us by email or phone.

Email
Send detailed support requests to: support@mapsted.com
Support provided 24 hours a day, 7 days a week

Phone
Call +1647-929-6381 to speak to a technical support team member
Support provided Monday to Friday, 8:30am EST to 5:30 pm EST

Unlimited Technical Support

We're here to help. There are no limits
on the number of times you can contact
technical support over the course of your
product subscription.

Software Upgrade Support

Upgrade with confidence. Comprehensive
technical support helps address any
problems quickly, ensuring software
upgrades run smoothly to keep your
business on track.

Free Software Updates

Get access to the latest technology.
Enjoy fast, free security updates, new
features, and releases as soon as they
become available.

Priority-based Support

Priority Level 1

Service operation is critically affected,
impacting a large number of users.
The system is not responding to requests
or serving content, and no workaround
is available.

Priority Level 2

The service is responding and functional,
but performance is degraded and/or the
incident has the potential to severely
impact the operation of the service for
multiple users.

Priority Level 3

The issue is not critical and there is no significant impact on service performance, but user experience may be affected.



Critical issues are addressed quickly and efficiently using our priority-based support system.

When submitting a support request, be specific about the type of problem you're experiencing. Include as much detail as possible, including:

  • Aspects of the service that are unavailable or not functioning correctly
  • Impact on users
  • Start time of incident
  • List of steps to reproduce incident
  • Relevant log files or data
  • Exact wording of any error messages

Our team will evaluate and assign a priority level to your request. and respond accordingly, to ensure the most effective outcome for your business.

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